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Shipping, return & refund policy

This page sets out the shipping policy that applies to customers that make a purchase at Slemish Landscape Centre. If you have any questions, please contact our customer service team on 02825 857449 or email us at info@slemishlandscapecentre.com.

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping option at checkout based on the type of products you order.

Cost of delivery is calculated at checkout based on the delivery address submitted at point of order.

Order Processing Time

We aim to deliver orders within 3-4 working days from date of order. Please be advised that these delivery times may be longer during our busy periods.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Some products can be eligible for international deliveries. However, your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Returns, Refunds, and Exchanges

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. Please note that in order to receive a full refund product must be returned unopened and unused.

The shipping costs for returning the product have to be paid by the customer. Depending on the type of product and your location, this can cost up to £50

After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to check the product (or service) in the first two weeks after their purchase to ensure it fits their needs.